Ducalis + Task Tracker = Product Creation Process
😰 Problem
Collecting customer feedback from multiple channels can be chaotic and difficult to manage. It’s challenging to listen to your customers and solve the right problems with your team.
✅ Solution
A voting board, collaborative prioritization, and release notes can help product and research teams organize customer feedback in one place, make sense of the chaos, and focus on building things that matter, ultimately delighting customers.
Workflow Overview
Collect feedback from different sources
Capture, centralize, and organize feedback all in one place. Ensure no information gets lost by collating feedback from email, chat, support, and other channels in one organized inbox.
Use Ducalis to gather all your ideas, bugs, and feedback from various sources:
Prevent duplicate feedback - let users add votes and comments to existing posts, merge similar requests, reject.
Push ideas into development planning tools, keeping all systems in sync.
Prioritize with custom scoring frameworks
Prioritize your roadmap and backlog around a clear product strategy with scoring frameworks and Evaluation Poker.
Any Prioritization Framework. Apply RICE, WSJF or build your custom prioritization framework.
Collect different opinions from your teammates.
Gather stakeholders to reach consensus on product priorities with Evaluation Poker. It is an asynchronous and collaborative way to align around prioritization scores.
Analyse prioritization results
Visualize your strategic initiatives and opportunities, quick wins, and time-wasters to reduce the risk of business failure by seeing what gives you the most value.
Matrix View. Use the visualization to find out what to avoid and what ideas to consider.
Team Alignment. Highlight disagreements in scores, so you can discuss only on the areas of concern.
Sync-back prioritization results to your task tracker
Automatically update priority score, priority rank, number of customer’s upvotes, or criteria like job size, business value, or story points.
Back-sync to task tracker to automatically sync your prioritization results back to your task tracker where you manage and work on tasks.
Works with Jira Cloud, Jira Server, Asana, ClickUp, Trello, YouTrack.Push tasks from Ducalis to your task tracker. Create tasks in Ducalis, and prioritize it with your teammates. Then push your task tracker with just a click.
Works with Jira Cloud, Jira Server, Linear, Asana, ClickUp, Trello, YouTrack.
Automate your workflow to deliver product updates
Sync ideas progress with your external tasks to keep customers update. Send Release Notes of new shipped features, work in progress and top requests.
Auto Statuses Update Rules. During development, issue status updates are synced with voting board status updates, and all your customers are in the loop about their requests and feedback.
Automatic email updates. When you update an idea, your users will automatically be notified via email.
Get instant feedback. Allow users to respond by clicking on emoji or send a comment directly.
Send Release Notes and write Announcements with AI.
See the results
✅ Improves understanding of development useful for internal and external service development and increases team engagement.
✅ Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.
✅ Planning time was reduced by up to 2 weeks, eliminating endless calls, discussions, and undefined priorities.
✅ Streamline your project management process, reduce bottlenecks, and enhance team productivity with clear task assignments and progress tracking.
✅ Keep everyone on the same page with shared project goals and regular updates.