Collect Feature Requests and Bug Reports with Ducalis and Linear
When multiple teams—like development, support, and sales—are all involved in shaping the product, feedback can get scattered quickly. One of our users faced exactly this challenge: they needed a simple way to collect product ideas and bug reports from across the company, organize them, prioritize what to work on, and send tasks to their development tracker—Linear.
This article explores how combining Ducalis and Linear creates a powerful workflow for collecting feedback into voting boards and turning community input into actionable development tasks in Linear. It’s based on a real customer use case.
The Pain Points in Managing Feature Requests
Manual Collection: It’s difficult to gather feedback from various sources, departments, and users. It’s easy to miss important information.
Inefficient Communication: Communicating updates and resolutions to clients can be disjointed, leading to dissatisfaction.
Lack of Centralization: Without a centralized system, managing and prioritizing requests becomes chaotic.
You’re probably using—or have tried—the following setups with Linear:
Automation with Google Sheets or Excel
Automation with Notion and Zapier
The Challenge: Too Much Feedback, Nowhere to Track It
Modern product teams face a common dilemma: feedback comes from everywhere. In our customer’s case, the company had two development teams, plus sales and support—all actively collecting product ideas and bug reports.
Sales was logging feature requests directly from prospects.
Support was documenting bugs and recurring issues from existing customers.
Developers regularly uncovered opportunities for improvements during sprints.
Each team had valuable insights, but without a central place to collect, connect, and track this feedback, things started slipping through the cracks. Without a centralized system, these related signals remain siloed. The big picture is lost—and with it, the opportunity to fix a real, recurring problem that could both retain and win customers.
The Solution: Ducalis Voting Boards + Linear Integration
Ducalis offers seamless integration with Linear to address these challenges:
Centralized Management: Collect, manage, and prioritize requests efficiently in one platform—enhancing decision-making and response times.
Feedback Delivery to Linear: Push feature requests and bug reports to Linear for future development.
Automated Tracking: Automate the tracking of feature requests and bug reports by connecting Linear and Ducalis.
Streamlined Communication: Automatically update clients on the status of their requests or bugs, keeping them informed and engaged.
Ducalis provides branded Voting Boards where everyone can submit ideas and vote on existing ones—creating a transparent and engaging feedback hub. These boards are customizable to match your brand and can be localized for different user languages, ensuring a seamless experience for diverse audiences.
Ducalis supports feedback collection from multiple channels such as email, Telegram, Slack, Discord, and Mattermost. Teams can forward messages or entire threads directly into the system, preventing valuable input from getting lost in inboxes or chat histories.
Additionally, in-app feedback widgets allow users to submit feature requests or bug reports in context—right within your product interface.
Pushing ideas and tasks to Linear helps align departmental requests with the development process and ensures no request or bug gets lost.
Requests and bugs linked to the Linear backlog allow you to set up automation rules that sync and update issue statuses based on idea statuses—reducing manual progress tracking.
A key benefit of Ducalis is its ability to close the feedback loop automatically by notifying users when their requested features are shipped or bugs are fixed—reinforcing trust and customer loyalty. Public roadmaps can also be shared to keep users informed and encourage continued engagement.
Step to Achieve the Solution
Step 1: Centralize Feedback Collection with Ducalis Voting Boards
Create Voting Boards in Ducalis: Start by setting up one or more Voting Boards in Ducalis for different types of feedback, such as feature requests, bug reports, and customer support issues. Each board serves as a centralized hub where all feedback is collected and visible to both your teams and customers. Read how to create a board.
Collect Feedback from Multiple Channels: Use Ducalis to gather input from various sources your teams use—such as email, Slack, Telegram, Discord, Mattermost, and in-app feedback widgets. This ensures that no user ideas or bug reports are lost across communication platforms.
Internal and External Contributions: Allow internal teams (e.g., development, sales, support) to add ideas directly to the boards from the Ducalis back end, while customers and external users can submit and vote on ideas through the public front end. Teams can also vote on behalf of customers to accurately reflect their input. Read how to set up boards' privacy and access.
Step 2: Organize and Categorize Feedback on Voting Boards
Structure your Voting Boards to help teams manage and prioritize feedback effectively. Start by applying labels to each feedback item to indicate attributes like urgency, product area, customer segment, or current status. This classification enables easy filtering, trend analysis, and prioritization.
To avoid clutter and redundancy, regularly review and merge duplicate or similar requests. Ducalis can suggest duplicates automatically, helping you maintain clean, actionable boards.
Use custom progress statuses (e.g., "Planned," "In Progress," "Completed") to track the development stage of each idea. Displaying this information on the board increases transparency and keeps contributors informed and engaged.
Once a request is ready to move into development, you can either create a new issue in Linear or link the feedback item to an existing one—ensuring a smooth handoff between feedback collection and execution.
Step 3: Prioritize and Manage the Backlog with Linear Integration
Seamlessly manage your product backlog by integrating Ducalis with Linear. This sync allows you to push prioritized feedback items directly from Ducalis into Linear as issues or ideas—complete with all attachments and metadata—eliminating the need to switch tools and ensuring alignment between feedback and development workflows.
Use Ducalis to apply prioritization frameworks such as RICE, ICE, or WSJF to evaluate and score feedback items. Leverage collaborative tools like Evaluation Poker to involve your team in the process, reduce bias, and build consensus.
Ducalis enhances Linear’s native prioritization capabilities by adding structured scoring and clear rationale, helping your team understand which items matter most and when priorities should be reassessed.
As issues progress in Linear, Ducalis can automatically update your public roadmap and changelog. Users who submitted or voted on requests are notified when their feedback is addressed—closing the feedback loop and reinforcing transparency, trust, and engagement.
Step 4: Avoiding Duplicate Feature Requests by Merging
Avoiding duplicate feature requests is a key aspect of efficient feedback management. Duplicates can lead to wasted time and resources, while also causing confusion and frustration for customers. By eliminating duplicates, teams can streamline their workflow and prioritize delivering features that truly matter to their customers.
Linear <> Ducalis: Turning Feedback into Action
Our customers set up Ducalis Voting Boards to collect feedback and bug reports in one shared space. Each team could add ideas or issues to a board—no need to switch tools or learn new workflows. Then, they connected Ducalis with Linear, their main project management tool.
Here’s how it worked:
🔁 Support adds feedback directly to the board while assisting users.
🧲 Sales logs feature requests from calls and demos.
💬 Developers contribute ideas or report internal bugs.
👥 Everyone can vote on what they believe is most important.
The combination of Linear’s issue tracking and Ducalis’s feedback collection creates a comprehensive workflow: Ducalis centralizes and organizes feedback from all stakeholders, while Linear manages development tasks and tracks progress. This ensures that feedback from sales, support, and users is not only collected—but also prioritized and acted upon efficiently.
Implementing Ducalis in Your Workflow
Here’s a quick guide:
- Sign up and Sync your Linear
- Set up your Public Board on Ducalis. This setup allows you to seamlessly collect and manage user feedback, ensuring that all insights are captured and acted upon.
- Inform stakeholders to collaborate.
Got questions about setting up your own feedback system with Ducalis and Linear? Just chat with us!
Summary
By combining Ducalis and Linear, you can effectively organize feedback from multiple teams into clear, actionable Voting Boards:
Use Ducalis Voting Boards to centralize and categorize feedback from users, sales, support, and development teams across multiple channels.
Leverage labels, statuses, and duplicate merging in Ducalis to keep feedback organized and transparent.
Integrate with Linear to sync prioritized feedback into your development backlog, apply structured prioritization, and track progress.
Keep all stakeholders informed through public roadmaps and changelogs, closing the feedback loop and aligning product development with real user needs.
This approach ensures that feedback is not only collected, but also clearly organized, prioritized, and acted upon efficiently across your teams.
