Public Feature Request Board
😰 Problem
Collecting customer feedback from multiple channels can be chaotic and difficult to manage. It’s challenging to make sense of all the input, and keeping customers informed about their feedback often becomes overwhelming.
✅ Solution
Voting board, Release Notes can help product and research teams organize the collection of customer feedback in one place.
By Automating Updates, you can ensure that customers are kept informed about the status of their feedback.
Workflow Overview
Make Voting Board an Extention of Your Product
Create a public roadmap to show your users what you're working on and what’s coming up next. Customize it to fit your needs and align with your company’s brand.
Use company logo, colors, dark or light theme and UI language.
Set your domain as board's host and email notification.
Make sure that board visibility is for all, including search engines.
Embed board widget into the product.
[Recommended] Integrate your auth system (SSO) to avoid user to login one more time to leave feedback.
Collect feedback from different sources
Capture, centralize, and organize feedback all in one place. Ensure no information gets lost by collating feedback from email, chat, support, and other channels in one organized inbox.
Use Ducalis to gather all your ideas, bugs, and feedback from various sources:
Prevent duplicate feedback - let users add votes and comments to existing posts, merge similar requests, reject.
Push ideas into development planning tools, keeping all systems in sync.
Refine the idea with AI assistant
AI assistance can enhance the idea drafting process by providing real-time suggestions, refining the content for clarity, and ensuring that all essential elements are included.
Automatically transform unstructured ideas drafts into well-formatted, actionable ideas.
Mix text, voice notes, images, or videos to capture your ideas on the go.
Preserves original context, including message authors and links to their profiles.
Automate Your Workflow
Sync ideas progress with your external tasks to keep customers update.
Auto Statuses Update Rules. During development, issue status updates are synced with voting board status updates, and all your customers are in the loop about their requests and feedback.
Automatic email updates. When you update an idea, your users will automatically be notified via email.
Create Release Notes to Deliver Product Updates
Send Release Notes of new shipped features, work in progress and top requests.
Customize Release template once.
Schedule automatic Release Notes.
Show your customers a Changelog with all product updates, complete with personalized filters and a search function.
See the results
✅ Save up to 90% of your time with a fully automated idea progress updates and customer notifications.
✅ Keep customers engaged by making them feel heard and informed.
✅ Gain a wealth of customer insights to drive informed decisions.